Teldoc Medical
Practice
Reimagining the Digital Patient Journey
A four-week design and development programme to create
clearer, more connected digital access for patients and
practice teams
clearer, more connected digital access for patients and
practice teams
Teldoc Medical
Practice
Reimagining the Digital Patient Journey
A four-week design and development programme to create clearer, more connected digital access for patients and practice teams
Overview
Teldoc Medical Practice set out to modernise its online presence and create a website that works harder for both patients and practice teams
The Existing experience relied heavily on telephone contact and presented opportunities to improve access to information, appointment pathways, and patient self-service.
Over a four-week design and development programme, the website was rebuilt to create a clearer, more connected digital experience that support modern primary care delivery.
The Existing experience relied heavily on telephone contact and presented opportunities to improve access to information, appointment pathways, and patient self-service.
Over a four-week design and development programme, the website was rebuilt to create a clearer, more connected digital experience that support modern primary care delivery.
The Challenge
Patients increasingly expect healthcare services to be simple, accessible and available online. The previous experience created friction on common patient journeys, with user often needing to call the practice to complete routine requests or locate information.
Improve access to services online
Reduce avoidable telephone enquiries
Introduce clearer patient pathways
Increase digital engagement
Present information clearly
The Solution
The new Teldoc Medical Practice website was designed around real patient interactions and common service journeys
Results
The impact of a clearer, more connected digital experience
Outcome
A more efficient, accessible and patient-centred way of delivering care
The redesigned Teldoc Medical Practice website demonstrates how thoughtful digital transformation can create meaningful improvements in both patient experience and operational performance.
By combining intuitive design, integrated access routes and clear communication, the new platform supports a more efficient, accessible and patient centred way fo delivering care,
By combining intuitive design, integrated access routes and clear communication, the new platform supports a more efficient, accessible and patient centred way fo delivering care,
At PCDS, digital growth and a sustainable future go hand in hand. All hosting and cloud products run on a climate-neutral platform. Through the hosting packages we supply, you also make an active contribution to protecting the climate and automatically support Tree-Nation, which fights climate change by planting trees.
